Can I edit my order?

Please refer to the bottom of your confirmation email "Edit Order". You'll have the option to edit or cancel your order within 1 hour of placing your order.

How long will it take for me to receive my order?

Please allow for 3-5 business days to process your order. You will receive an email with tracking information once the product has shipped.

Why have I not received my order?

We are so sorry for the delay. Thank you for your support! Our small team is processing and catching up on orders as quickly as we can. 

 For international orders, our carriers are experiencing additional significant delays. Please refer to your confirmation email to track the status of your order. If you have any issues please email us at

How can I check the status of my order?

If you have an account with us, please log in to your account and check the order status there. If you do not have an account with us (you should create one!), please refer to the email you received when you placed your order (sometimes it can be in your spam folder!)

 If you are still having difficulty, please contact us directly at and we’ll be happy to assist you.

Where is my confirmation email?

You should have received a confirmation email after you purchased your order. If you do not see it, we recommend checking your spam folder!

Do you accept international orders?

We currently ship to the US, Canada, France, UK, Germany, Spain, Austria, Belgium, Italy, Netherlands, Estonia, Finland, Ireland, Latvia, Lithuania, Luxembourg, Portugal, Slovakia, Slovenia.

 We will extend our distribution to additional countries in the near future! Stay tuned and let us know where you would like to see us go next by signing up to our website.

I am still waiting to hear back from your team on my order. Who do I contact?

Sorry that you have not heard from us yet! Please reach out to


Shipping Times and Cost

United States: Standard (5-7 business days): $5.95 

For international shipping, Prices vary depending on your country. 

How long does it take to process my order? When will my order ship?

Please email us at and we will let you know if an update is possible.

How can I track my order?

If you have an account with us, please log in to your account and check the order status for details on tracking. If you do not have an account with us, please refer to the confirmation email of your order shipment (sometimes it can be in your spam folder!), which includes a tracking number.

 If you’re having a difficult time finding the status, please contact us directly at and we’ll be happy to assist you.

My package never arrived. Who do I contact?

Please refer back to the shipping confirmation email that you received after placing your order which includes a tracking number for your order. For more detailed tracking information, we recommend checking in with your local carrier.

If the order is marked as delivered in the tracking system, please check the surroundings of your location or building. If the package remains not found, we are sorry for the inconvenience and please contact our customer service at 

 Stress Free Returns & Exchanges

If we make a mistake with your order or send a less-than-perfect product we will reship and replace your product. Due to the nature of our products we cannot accept returns for products that have been opened for the safety and health of our employees. Returns are accepted within 30 days of purchase. Please contact our customer care team and we'll complete the return.

Refunds are contingent upon the company's reception of the unwanted Aryana New York Product. Exchanges are dependent upon product availability.

 Customer Service: